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All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Supernova certified cleaner
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
You Have a Maid is one of the leading providers of home cleaning services in the Montgomery County area. There is no easier way to schedule professional home cleaning. Book Service in 3 easy steps:
Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises. Please note that we do allow a one hour window for our 8:30 AM time slot.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions.
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You Have A Maid has a cleaning checklist that your cleaning professional will follow to clean your home or apartment. A standard cleaning includes cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.
The following extra services are available if selected at checkout: Inside the fridge, inside the oven, inside cabinets, inside windows, basement, interior walls, move-in/move-out, and laundry.
Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning bodily fluids, cleaning blinds, and items that require heavy lifting.
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We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
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Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
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Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
